Ld89 Privacy Policy — Your information is completely safe with us.

We collect various types of information when you create an account or use the ld89 platform. This data is necessary to improve our services and keep your account secure.

We collect only the information that is genuinely necessary to provide our services. No unnecessary personal data is collected.

Ld89 respects your privacy. Your information is used only for specific, transparent, and legitimate purposes. Below is a detailed breakdown of how we use your data:

• Your information is used to create, verify, and manage your account.
• Your financial information is used to process deposits, withdrawals, and other financial transactions.
• Your data is analyzed to maintain platform security and prevent fraud and money laundering.
• Gaming data is used to personalise your gaming experience and present relevant offers.
• Your contact details are used to provide customer service support.
• Information is used to meet legal obligations and satisfy the requirements of regulatory authorities.
• Your data is used to monitor Responsible Gaming activity and identify problematic gaming patterns.

The ld89 website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help our website remember your preferences.

• Essential Cookies: These cookies are essential for maintaining your login session and ensuring site security. Disabling them will prevent the site from functioning properly.
• Analytics Cookies: Used to understand how users interact with the site and to improve our services.
• Preference Cookies: Used to remember your language, layout, and other preferences.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features.

Ld89 does not share your personal information without reason. However, limited data may be shared in certain specific circumstances:

• Payment Providers: Necessary information is shared with mobile banking services such as bKash, Nagad, or Rocket to complete transactions.
• Identity Verification Services: During the KYC (Know Your Customer) process, your information may be shared with approved service providers to verify your age and identity.
• Legal & Regulatory Authorities: Information may be disclosed as required to comply with legal obligations, court orders, or government directives.
• Technology Partners: Trusted technology partners may have limited access to your data for the purpose of operating and maintaining the platform, but they are bound by our Privacy Policy.

Ld89 uses industry-leading technology to protect your personal and financial information. Our security measures are regularly reviewed and updated.

• SSL 256-Bit Encryption: All data transmissions are protected by the highest industry-standard encryption.
• Secure Servers: Your information is stored on servers protected by firewalls and anti-intrusion systems.
• Restricted Access: Only authorized personnel can access the necessary data, and all access is logged.
• Regular Security Audits: Regular security audits are conducted by independent third-party experts.
• Fraud Detection: Our real-time monitoring system detects suspicious activity and takes immediate action.

That said, no data transmission over the internet can be guaranteed to be 100% secure. While we take every measure to protect your information, you are also responsible for keeping your password and login credentials safe.

Under ld89's Privacy Policy, you have the following rights over your own data. To exercise these rights, please contact our support team:

The ld89 platform may reference third-party services such as payment gateways or game providers. These third parties operate under their own privacy policies and are governed by their own rules.

• ld89 is not responsible for how your data is handled by third-party services.
• Payment providers are subject to their own privacy and security policies.
• Data collected by game providers through their software is governed by their own privacy policies.

We work only with trusted, vetted partners who maintain high standards of data protection. Even so, we recommend reviewing their privacy policies before using their services.

If a minor has registered on our platform, their account and all associated data will be deleted immediately. If a parent or guardian discovers that their child has created an account on ld89, please contact our support team right away.

We place the highest importance on age verification and confirm age-related information at the point of registration.

Ld89 retains your information only for as long as necessary to fulfil the purposes it was collected for. Retention periods vary depending on the type of data:

• Account Information: Retained for a minimum of 5 years while the account is active and after closure.
• Financial Transaction Records: Retained for up to 7 years as required by legal obligations.
• Gaming History: Retained for up to 3 years after account closure.
• Communication Logs: Support tickets and chat logs are retained for up to 2 years.
• Technical Logs: IP logs and session data are retained for up to 90 days.

Once the designated retention period ends, your data is securely deleted or anonymized so that you can no longer be identified.

Ld89 reserves the right to update this Privacy Policy when necessary. If any significant changes are made, we will notify you in the following ways:

• A notification will be sent to your registered email address.
• An update notice will be displayed when you log in to the platform.
• The "Last Updated" date at the top of this page will reflect any changes.

Continued use of the platform after any changes will be considered acceptance of the updated Privacy Policy. We recommend visiting this page regularly to stay informed of any updates.

For any questions, concerns, or requests regarding the Privacy Policy, please reach out to our dedicated Privacy Team. We offer support in Bengali 24/7, every day of the week.